Welcome to The Leila Sweetwater

“I want to leave a review , putting a spotlight on Tiara. Her customer service was top tier and she went above and beyond to make sure me and my cousin had the smoothest move in transition. If you coming to Novo I would definitely ask for her, very professional and got the job done.”

“I am not someone who typically leaves reviews, but after living here for a year, I felt it was a good opportunity to share my honest experience. Overall, this is a very nice apartment community. My husband and I truly enjoy the amenities that are offered. The community itself is pretty easy going. That being said, we felt that certain aspects of the resident experience were smoother under the previous management team. We rarely had any concerns, but when issues did arise, maintenance was exceptional, communication was prompt, and management was highly responsive. Even the maintenance team we had was exceptional! Since the transition to the new management team earlier this year, it has taken some adjustment. While the office staff are professional, direct, and straightforward, which I appreciate, I believe there is room for improvement when it comes to communication. On some occasions, I have sent emails regarding important matters and have not received a timely response. In many cases, I have had to send follow-up emails, even just recently, I sent an email last week and this week with no response yet. Me and my husband don't always have the flexibility to stop by the office due to work. Although these concerns have not overshadowed our overall positive experience, consistent and responsive communication is important to residents. I believe improving this area would greatly enhance the experience for current and future tenants. Overall, this is still a great place to live, and I hope to see continued improvements as the new management team strengthens themselves in their roles over time.”

“I recently went on a tour here and I was thoroughly impressed. The property is beautiful, quiet, modern, and well maintained. Keisha’s customer service was professional and she is always happy to pick up when you call to ask questions.”